Privacy Policy

At ReelReview, we take your privacy seriously. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you use our video review platform.

1. Information We Collect

Personal Information

We collect information you provide directly to us, including:

• Account Information: Name, email address, and password when you create an account
• Organization Information: Company name, subdomain, and branding preferences
• Communication Data: Comments, feedback, and messages you submit through the platform

Automatically Collected Information

When you use our service, we automatically collect:

• Usage Data: Pages visited, features used, and actions taken
• Device Information: Browser type, operating system, and device identifiers
• Log Data: IP address, access times, and referring URLs

Video Content

We store video files and related content (thumbnails, comments) that you upload to the platform. This content is associated with your organization and accessible only to authorized users.

2. How We Use Your Information

We use the information we collect to:

• Provide, maintain, and improve our services
• Process transactions and send related notifications
• Send you technical notices, updates, and support messages
• Respond to your comments, questions, and requests
• Monitor and analyze trends, usage, and activities
• Detect, investigate, and prevent security incidents
• Personalize and improve your experience

3. Information Sharing

We do not sell your personal information. We may share your information in the following circumstances:

• With Your Consent: When you explicitly authorize sharing
• Service Providers: With third parties who perform services on our behalf (hosting, analytics, email delivery)
• Legal Requirements: When required by law or to protect our rights
• Business Transfers: In connection with a merger, acquisition, or sale of assets

4. Data Storage and Security

We implement appropriate technical and organizational measures to protect your data, including:

• Encryption of data in transit (TLS/SSL) and at rest
• Regular security assessments and updates
• Access controls and authentication requirements
• Secure cloud infrastructure with leading providers

Video files are stored in secure, encrypted cloud storage with access limited to authorized users within your organization.

5. Data Retention

We retain your information for as long as your account is active or as needed to provide services. You may request deletion of your account and associated data at any time. Some information may be retained for legal or legitimate business purposes.

6. Your Rights

Depending on your location, you may have the right to:

• Access the personal information we hold about you
• Correct inaccurate or incomplete information
• Delete your personal information
• Object to or restrict processing of your data
• Data portability (receive your data in a structured format)
• Withdraw consent at any time

7. Cookies and Tracking

We use cookies and similar technologies to:

• Maintain your session and authentication
• Remember your preferences
• Analyze usage patterns

You can control cookies through your browser settings, though some features may not function properly without them.

8. Third-Party Services

Our service may integrate with third-party services. These services have their own privacy policies, and we encourage you to review them. Third-party services we may use include:

• Cloud storage providers
• Email delivery services
• Analytics platforms
• Payment processors

9. Children's Privacy

Our service is not directed to children under 13. We do not knowingly collect personal information from children. If you believe we have collected information from a child, please contact us immediately.

10. International Data Transfers

Your information may be transferred to and processed in countries other than your own. We ensure appropriate safeguards are in place to protect your data in accordance with this policy.

11. Changes to This Policy

We may update this Privacy Policy from time to time. We will notify you of any changes by posting the new policy on this page and updating the "Last updated" date. Material changes will be communicated via email or prominent notice on our service.

12. Contact Us

If you have questions about this Privacy Policy or our data practices, please contact us at:

• Email: privacy@reel-review.app